|
Support Services |
 | Central Intake |
| Assessment |
| Admissions |
| Clinical Records |
| Quality Assurance |
| Utilization Management |
Central Intake is the entry point for treatment at Haymarket Center. Approximately 200 telephone calls are handled in this department every day. The division includes the Admissions and Assessment Departments.
Excluding detox, the majority of Haymarket Center house clients are assessed prior to admission. Clients are evaluated for the appropriate level of care, their medical and psychiatric history, their financial condition and any employment, social or family issues pertinent to their admission.
If an appropriate program is immediately available, the client is placed there. If not, a referral may be made or the prospective client will be placed on a waiting list and assigned a case manager to assist with any immediate needs. These prospective clients must attend bi-weekly groups of those on waiting lists and also report daily by telephone to maintain their place on the waiting list.
The Admissions Department monitors bed / slot availability daily and maintains the client waiting list. When a slot or bed opens in a given treatment area, the client is telephoned and asked to come to the Admissions Department where necessary paperwork and laboratory tests are completed. The client receives an individual photo-identification card and is escorted to the appropriate unit.
The Admissions Department also tracks client location within Haymarket Center and the treatment services each receives.
The Clinical Records department maintains all closed client charts, reviewing them for accuracy and securing them for retrieval of information as necessary.
The Quality Assurance department assists each department in establishing programmatic goals, applies for state licensure and certification and monitors the quality of client services and the safety of the facility, assuring that the building and programs are in compliance with licensing bodies and regulations. The department also assists in formation of agency policies and procedures.
Staff professional development is also a focal point of the Quality Assurance department, providing in-service training, workshops and an annual conference, and assisting staff in becoming state-certified counselors.
The Utilization Management staff conducts concurrent and retroactive daily chart audits to monitor the frequency and appropriateness of services delivered.