Get Help

Substance use disorders are treatable. We offer programs that are proven to be effective.

  • Access to Haymarket Center is possible 24/7/365 with no wait for assessment. We are never closed.
  • Haymarket Center can provide transportation to our campus upon request for patients seeking treatment.

Haymarket Center is the greater Chicago area’s largest and most comprehensive non-profit provider of behavioral health. Our many programs are here to help individuals seeking treatment as well as their families. Our approach integrates substance use treatment, mental health and primary care, all within our Haymarket Center system.

If this is an emergency, please call 911 or go to your nearest hospital.

Call Our Help Line

(312) CAN–HELP
(312) 226–4357

Admissions are conducted at 120 N Sangamon Street, Chicago IL 60607. Walk-ins are welcome.

You can also reach us using the contact form below. For general inquiries unrelated to admission, please use the form on the Contact Us page. We will respond to your communication within the next business day.

Admission

Individuals seeking treatment will begin either in Central Intake during their business hours, or in the Withdrawal Management (Detox) units outside of Central Intake hours. Individuals may walk in or call Central Intake at 312-226-7984 ext. 480 to make an assessment appointment. 

Central Intake staff will conduct an initial phone screen. Admissions are based on severity and bed availability. If it is determined that another treatment agency or type of service is more appropriate, we will provide a referral.

The admission process includes: 

  • A comprehensive assessment of individual needs using the Global Assessment of Individual Need (GAIN)
  • Psychiatric / psychological services evaluation
  • Health screening
  • COVID screening and testing as indicated

REVIEW OUR PRIORITY ADMISSIONS POLICY

Assessment

Our Central Intake Department will complete a clinical / medical assessment to determine the appropriate level of care.  The assessment includes the patient’s family, social, financial, medical, and psychiatric histories, as well as a current physical assessment. The assessment will result in a recommended level of care using American Society of Addiction Medicine (ASAM) criteria, which may include withdrawal management (detoxification), residential treatment, intensive outpatient treatment, or outpatient treatment.

Preparing for Your Visit

Expectations of Patients In-Residence

In-Residence – Personal Property

Due to space considerations, patients in-residence are limited to what they are allowed to bring into treatment. Each treatment program has developed specific outlines for allowable clothing and personal items. Below is a general outline of allowed clothing:

  • 10 outfits
  • 7 undergarments
  • 3 pairs of shoes (1 pair sneaker, 1 pair dress shoes, 1 pair house shoes)
  • 2 sets of sleepwear (pajamas)
  • 1 each of any of the following items: jacket/coat, robe, purse, belt, boots (if winter)
  • Hygiene and tobacco products

During the intake process, outfits, undergarments and sleepwear will be sent to the laundry prior to being brought to the unit. This will reduce the possibility of unwanted elements entering the units.

Patients who arrive at Haymarket Center from a confined environment (e.g., jail, hospital facility) will have three days to have items brought to Haymarket Center.

Insurance and Payment Options

Our knowledgeable and dedicated staff can guide you through your best insurance and payment options. Haymarket Center is committed to providing the most comprehensive behavioral health solutions at the most affordable rates.

Haymarket Center serves individuals regardless of ability to pay.  A sliding fee scale is available for those with limited means to pay.

Haymarket Center is an in-network provider for many health insurance plans, both public and commercial, and accepts self-pay.

Medicaid plans accepted:

  • Blue Cross Blue Shield (BCBS)
  • CountyCare
  • Illini Care
  • Meridian
  • Molina Health

Commercial Plans Accepted:

  • Ambetter
  • BCBS
  • Cigna
  • United/ Optum

If you do not see your benefit plan listed, please contact our Client Benefits, Managed Care Team; new plans are always being added.

Not insured? Let our Health Navigators assist you in signing up for health care, SNAP and assistance benefits. We will verify your coverage and help you decide about your treatment options. Haymarket Center’s Client Benefits/Managed Care Team strives to always help our patients get the services they need.

To ensure you receive the most up-to-date information or to get help with obtaining coverage, please contact Haymarket Center’s Client Benefits/Managed Care Team at 312-296-7984 ext. 480.

Patient FAQ

Q: How soon can I get into treatment?

A: Individuals may schedule an appointment for an assessment to determine the appropriate level of care – withdrawal management (detox), inpatient (residential) or outpatient treatment. Call Central Intake at 312-226-7984 ext. 480 to schedule an appointment.

If the individual has used alcohol or drugs within the previous 12 to 24 hours, call Men’s Withdrawal Management at 312-226-7984 ext. 348 or Women’s Withdrawal Management at 312-226-7984 ext. 368 to see if there is a bed available for immediate admittance or when the next bed will be available.

Q: Are cell phones allowed?

A: We want the individual patient to be focused on their treatment with the least amount of distractions. Cell phones are permitted only on a limited basis with the approval of the treatment team.

Q: Are family members allowed to bring me items, e.g. clothing, food, cigarettes, money?

A: Packages for patients may be delivered to the Security Desk at 120 N. Sangamon between the 8 a.m. and 8 p.m. daily. The packages are opened and contents recorded. Food will not be allowed. We ask that patients not have in their possession expensive items, i.e. jewelry, laptop computers, more than $20. The patient cell phone battery will be taken and stored and a Property Control receipt will be given to the patient. Medications must be approved by Haymarket Center’s Medical Director before the patient can receive them.

Q: Are visitors allowed?

A: Visitation is arranged individually between the patient and his/her/their counselor.

Q: Can I attend religious services while in treatment?

A: Religious services are available to Haymarket patients. There are also specialized groups and lectures available.

Q: Can I call a patient in treatment?

A: There are Federal Confidentiality laws that prohibit agencies from revealing who is in treatment at its center without written consent from the patient. Patients may sign a Haymarket Release of Information form. Also, a caller may leave name and number then the patient has the option to return the call.

Q: Can I get my clothes cleaned while in treatment?

A: All patients have free laundry available on a weekly basis.

Q: Can I smoke?

A: Haymarket allows organized smoke breaks for patients. Groups are supervised by staff.

Q: Can I wear my own clothes?

A: Yes, patients wear their own casual clothes, and space is a premium. Patients are encouraged to bring 7-10 days of clothing into treatment. Laundry is free to patients.

Q: Can I stay at home?

A: Patients that are assessed for outpatient programming will continue to live at home and attend treatment programs throughout the day/week.

Q: Do you take children?

A: Haymarket does have residential programming for women and children. The program allows for up to 2 children under the age of 5.

Q: Does staff speak a language other than English?

A: Currently there are Spanish and Polish programs available. Other languages may be offered based on availability of staff speaking a specific language that is requested by a potential patient.

Q: How does Haymarket Center compare to other service providers within Illinois?

A: Haymarket Center is the largest treatment center located in the Chicago metro area. We have 32 detox beds, 184 treatment beds, 137 recovery home beds and 142 outpatient slots. Additionally, we have many specialized programs for men and women and ancillary services that support the patient to achieve a successful chance at recovery. Call Central intake at 312-226-7984 ext. 480 for details.

Q: How can I pay for treatment?

A: With the passage of the Affordable Care Act many more people are insured. Haymarket Center accepts Medicaid insurance, private insurance and self-pay. Some specialized programs are supported by government grants and funding which pays for a significant portion of treatment. Health Navigators are available for all potential patients to determine the most appropriate payment plans.


At Haymarket Center, we focus on national outcome measures (NOMS) by level of care. Please review the NOMS or visit the Illinois Department of Human Services, Division of Alcoholism and Substance Abuse for more information.